Job search  |  Audio Visual Conference Support Technician / gw123

Audio Visual Conference Support Technician

Job reference: gw123
Published: 10 January 2019

Position Type: Any

Role: AV Events Technician
Location: London, London


About the job

The main purpose of the role is to provide technical onsite support in the event spaces and conference and meeting rooms. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.


  • Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls
  • Proficient in audio, Video and lighting equipment both digital and analogue
  • Videoconference/audio conference set-up and support with Cisco & Polycom systems
  • Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event
  • Prepare equipment for future events and meetings as required
  • Locate faults and provide resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
  • 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building
  • Audio Visual support to other areas of the business when required; this could be setting up PA’s or assisting with presentations in meeting rooms
  • Have the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interface
  • To be an ambassador – approach and professionalism is extremely important
  • Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
  • To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone
  • Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered
  • Liaison with help desk & operations team to arrange backup support when required
  • Administration necessary to support the role utilising Microsoft office applications, bespoke ticketing systems and room booking software.
  • Attend other JPMC sites as required (this includes outside of London)
  • Support webcasting as required
  • Provide Service Delivery across all site(s) against pre-agreed SLA
  • Proactively train and support end users as required
  • Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate
  • Prepare equipment for events and meetings as required
  • To be fully competent with all installed & portable technologies
  • Provide support on an individual basis to users at all levels of seniority
  • Assist with high level audio/visual quality of presentations – optimization of content aspect ratios/resolutions and file formats to suit space
  • Attend and remain on station for important events where required
  • Working any rotational shift basis as required
  • Administration necessary to support engineering role

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