AV Project Manager
About the job
AV Project Manager – Nottingham
Our AV residential client is looking for a Project Manager with a can-do attitude and commitment to delivering exceptional projects consistently.
You will be responsible for each and every installation ensuring they are delivered safely, efficiently and immaculately.
The ideal candidate will come from an engineering background and have practical experience of the AV residential technologies including Crestron, Control 4, Lutron and all AV residential install:
- Controlling company diary for engineering resource
- Creating of RAMS for projects
- Liaising with Design team to ensure drawings are accurate for site
- Ordering of stock for c. 30-50 installations per week
- Organising logistics for delivery of equipment to Engineers and Partners
- Dealing with any issues on site from 8 internal Engineers and 20 Partners
- On site meeting with Engineers on day 1 of large projects to set expectations of finished product
The role will be split 50/50 from the office and field.
Working from offices in the centre of Nottingham our client is looking for a Designer to join our team.
Working closely with the Operations and Business Development teams you will be creating designs to ensure the engineering teams are efficient on-site.
You will also be responsible for cost management of the design of each project undertaken and create detailed proposals for the Business Development team to go through with clients.
The ideal applicant will have an engineering background, have a genuine interest in technology and exceptional skills with Autocad and Visio. It would also be an advantage if you have a desire to learn 3D software although not essential.
The position will be salary based and expect 80% of your time to be in the office with 20% in the field.
Service Desk Manager
Working from offices in Nottingham city centre, you will be in control of the aftercare department ensuring all client issues are managed within our SLA.
As a company, they complete over 40-50 projects per week all of which carry a 12-month warranty.
They currently have over 200 clients signed up to our maintenance package which delivers industry-leading 24/7 support to both residential and commercial clients. Our target over the next 3 years is to increase this to over 1000 clients. You will be very much responsible for the growth of this to the service offered is far exceeds our clients expectations.
Clients make contact via a variety of methods including calls, texts. whats app and emails – all of these need to be consolidated through a ticketing system and it will be your responsibility to ensure all issues are dealt with efficiently and proactively and follow up to ensure full resolution.
Previous experience within IT support would be an advantage as will enable some tickets to be completed by you.
Any tickets that require level 2 / 3 support response you will be responsible for ensuring these tickets are delegated to the correct resource within the business.
The role really is suited to someone passionate about delivering exceptional service who wants to be a part of a growing department where they can develop their own mark.